WARRANTY POLICY

 Last Update: 7/23/2024

 

 Salutary Knead

We at Salutary Knead are committed to providing high-quality massage chairs and ensuring customers satisfaction. This Warranty Policy applies to all massage chairs purchased directly from out website.

 

WARRANTY COVERAGE

This warranty covers defects in materials and workmanship under normal use for a period of one year from the date of purchase.

 

WHAT IS COVERED?

During the warranty period, we will provide free replacement parts, including fees, for products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

 

WHAT IS NOT COVERED

This warranty does not cover the following:

  • Damage due to misuse, abuse, or accidents, neglect, or vandalism.
  • Damage caused by unauthorized modifications or repairs.
  • Damage due to improper assembly or installation.
  • Damage due to lack of maintenance or improper storage.
  • Damage due to improper use of electrical or power supply.
  • Damage due to accidental or intentional dropping of product, including remote controls.
  • Damage due to environmental conditions.
  • Damage or malfunctions due to failure to follow operating instructions.
  • Normal wear and tear (e.g., fabric or finish).

 

WARRANTY CLAIM PROCESS

To obtain a warranty services, you must first contact us to determine the problem and the most appropriate solution for you. Please follow these steps:

  1. Contact us at inquiries@salutaryknead.com
  2. Provide proof of purchase such as the invoice
  3. Describe the issue in detail and include photos or videos (if possible) of the defect
  4. Follow the instructions provided by our customer service team for obtaining replacement parts

 

LIMTIATION OF LIABILITY

Salutary Kneads’ liability under this warranty is limited to providing replacement parts. Salutary Knead shall not be liable for any incidental or consequential damages arising from the use or inability to use the product.

 

GOVERNING LAW

This warranty policy shall be governed by and construed in accordance with the laws of the country in which the product was purchased.

 

CONTACT US

If you have any questions about our warranty policy, please contact us at inquiries@salutaryknead.com or fill out the contact from at the Contact Us page. You may also send us an SMS at +1(816)-300-3517 so that we can get back to you.

How can I trust the quality of your massage chairs?

At Salutary Knead, we take pride in offering only the highest quality massage chairs. Each chair undergoes rigorous testing and quality checks before it reaches you. We use premium materials and the latest technology to ensure durability and superiorperformance. Additionally, our chairs come with an extended warranty to give you peace of mind.

Do you manufacture the products you offer?

No, we do not manufacture the products ourselves. We partner with reputable manufacturers who meet our quality standards. Our collaboration allows us to provide the best massage chairs while maintaining our commitment to quality and customer satisfaction.

Why are your products unbranded?

Our products are unbranded to provide you with the highest quality massage chairs at a very reasonable price for the quality of the massage chair. We focus more on the quality and functionality of the products rather than on branding. This approach also allows us to pass on significant savings for our customers.

If your products are unbranded, then why is your price tag higher than those in the market?

We know that you worked honestly and earnestly for your money, but we set our price that reflects the quality, technology, and durability of the massage chairs that make up its value. Moreover, the products undergo rigorous testing and quality checks before being shipped out to the customers to ensure performance and customer satisfaction.

What do I expect upon receiving the product?

The entire package typically consists of 3 boxes, one for the main body, the side panels, and of course the leg rest. Installation of the massage chairs can be found in the manual.

When can I expect my product to arrive after ordering?

Unfortunately, the entire shipping timeframe may take up to 14-21 days, but we are looking for more ways to find a better logistical solution. This is mainly due to logistical challenges caused by geographical location, weight of the product, and its dimensions which take up the costs for shipping. We process and ship out the orders in batches to save costs.

Can I cancel my order?

The customer cannot cancel their order. Although it is not specifically stated in our Shipping Policy, orders are immediately processed at a designated time, which is not ideal for requesting to cancel your order.

What if the product that arrived is damaged?

If and only if the product arrives as damaged (if the product cannot be used) or a complete wreck for any possible reason, please email us immediately and we will have it replaced regardless of warranty.

What can I expect with the warranty?

All of the products are subject to warranty as long as registered please refer to our warranty policy to see the coverage of the warranty for our products.

What are the available payment processes?

Expect the following payment methods through Stripe:

Mastercard

Visa

American Express

Is your store made in Shopify?

Yes, our store is made on Shopify in which you may recognize as we are using the Dawn Theme. We chose Shopify for ease of use in establishing an E-Commerce store.

How do you ensure our data privacy and protection?

We take your privacy and security very seriously. Our website is powered by Shopify who has advanced encryption technology to protect your personal and payment information. Additionally, we comply with all relevant data protection regulations to ensure your data is safe with us.

Is your business legitimate?

We understand that it is hard to trust a website when real money is involved. To assure you, Salutary Knead is a registered business (registered at the state of Missouri, United States) committed to transparency and customer satisfaction. We have detailed information about our products and policies on our website.

How do I contact you?

For any possible concerns you may have after reading this, please contact us at inquiries@salutaryknead.com or send us an SMS at +1(816)-300-3517.